Hire an Appointment Manager
Save 73% Compared to a domestic employee.
Work with FullTeam to find and hire a full-time, English-speaking Customer Appointment Manager overseas. They’ll become an essential part of your team, working on your timezone to schedule and manage appointments, make reminder calls, and handle follow-ups - and you won’t pay us ongoing fees. The best part: we provide an industry-leading 6-month guarantee.
THE SALARY
Employ a full-time Appointment Manager for $1,085/mo.
THE RETENTION
Overseas Appointment Managers are retained for 2.4 years on average.
THE SAVINGS
You’ll save $34,980/yr compared to a US equivalent.
Will it work?
We’ve hired, and worked with hundreds of overseas employees. They’re motivated, educated, and culturally aligned. Here are some tasks that we’ve found a successful Appointment Manager can take off your plate.
Schedule Appointments: Arrange and manage appointments for customers or patients.
Make Reminder Calls: Call customers or patients to remind them of upcoming appointments.
Adjust Appointments: Reschedule or cancel appointments as needed.
Follow Up: Reach out to customers or patients to schedule follow-up appointments.
Maintain Calendar: Keep an updated calendar of all appointments.
Confirm Appointments: Confirm appointments with customers or patients.
Customer Communication: Communicate with customers or patients about their appointments.
Update Records: Keep detailed records of appointment schedules and changes.
Handle Inquiries: Answer questions and handle inquiries about appointments.
Coordinate with Staff: Work with other staff to ensure appointment schedules are managed effectively.
Manage No-Shows: Contact no-show customers or patients to reschedule.
Provide Information: Provide appointment-related information to customers or patients.
Use Scheduling Software: Utilize scheduling software to manage appointments.
Prepare Reports: Generate reports on appointment statistics and trends.
Optimize Schedules: Optimize appointment schedules for efficiency.
Ensure Customer Satisfaction: Ensure customers or patients are satisfied with their appointment experience.
ZERO risk…
We cannot emphasize ZERO enough!
Our team will work tirelessly to find you the perfect match for your eCommrce role, and you’ll pay a one-time fee only when a successful placement is made.
If a placement is not made, you’ll pay NOTHING.
If we find a successful match, we’ll back them with a 6-month replacement guarantee!
It’s impossible to lose!
Let us help you grow
It’s time to get your time back.
Our entire goal is to help your business grow. We know how tough it is to scale a team.
Reduce your hiring risk by expanding overseas.
Need a sample job description? Here you go…
Job Title: Customer Appointment Manager
Location: Remote
Job Description
We are seeking a dedicated Appointment Manager to join our team remotely. In this role, you will be responsible for scheduling and managing appointments, making reminder calls, and handling follow-ups to ensure customers or patients are well-informed and their schedules are optimized. The ideal candidate will have strong organizational skills, excellent communication abilities, and the capacity to handle multiple tasks efficiently.
Responsibilities
Arrange and manage appointments for customers or patients.
Call customers or patients to remind them of upcoming appointments.
Reschedule or cancel appointments as needed.
Reach out to customers or patients to schedule follow-up appointments.
Keep an updated calendar of all appointments.
Confirm appointments with customers or patients.
Communicate with customers or patients about their appointments.
Keep detailed records of appointment schedules and changes.
Answer questions and handle inquiries about appointments.
Work with other staff to ensure appointment schedules are managed effectively.
Contact no-show customers or patients to reschedule.
Provide appointment-related information to customers or patients.
Utilize scheduling software to manage appointments.
Generate reports on appointment statistics and trends.
Optimize appointment schedules for efficiency.
Ensure customers or patients are satisfied with their appointment experience.
Requirements
Proven experience as an Appointment Manager or in a similar role.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Proficiency in using scheduling software and tools.
Ability to handle multiple tasks and prioritize effectively.
High school diploma or equivalent; further education or certification is a plus.
Customer-focused attitude and a commitment to providing exceptional service.
Ability to work independently in a remote environment.
Previous experience in customer service or administrative support is preferred.
Screening questions
Do you have experience as an Appointment Manager or in a similar role? (Yes/No)
Are you proficient in using scheduling software and tools? (Yes/No)
Do you have experience handling customer inquiries and managing schedules? (Yes/No)
Information Questions
Can you describe your previous experience in scheduling and managing appointments?
How do you handle and prioritize multiple appointment requests?
Can you provide an example of a time when you successfully managed a busy appointment schedule?
Other Names and Titles for the Role "Appointment Manager"
Scheduling Coordinator
Manages and coordinates appointment schedules.
Client Scheduling Specialist
Specializes in scheduling appointments for clients.
Patient Appointment Coordinator
Focuses on managing appointments for patients.
“I successfully built (and sold) my last business after experiencing tremendous growth. My secret... I built an overseas team to support my team in the USA. Now I’m building FullTeam to help you do the same. ”