Hire an Customer Service Representative
Save 67% Compared to a domestic employee.
Join forces with FullTeam to find and hire a full-time, English-speaking Customer Service Rep overseas. They’ll become an essential part of your team, dedicated to providing exceptional customer support while working on your timezone. Plus, you won’t pay us ongoing fees, and we back our service with an industry-leading 6-month guarantee.
THE SALARY
Employ a full-time Customer Service Rep for $1,185/mo.
THE RETENTION
Overseas CS Reps are retained for 2.7 years on average.
THE SAVINGS
You’ll save $28,780/yr compared to a US equivalent.
Will it work?
We’ve hired, and worked with hundreds of overseas employees. They’re motivated, educated, and culturally aligned. Here are some tasks that we’ve found a successful Customer Service Representative can take off your plate.
Answer Calls: Handle incoming customer calls.
Respond to Emails: Reply to customer emails promptly.
Live Chat Support: Provide assistance via live chat.
Resolve Complaints: Address and resolve customer complaints.
Process Orders: Assist customers with placing and tracking orders.
Provide Information: Give product and service information to customers.
Follow Up: Follow up on customer inquiries and issues.
Maintain Records: Keep detailed records of customer interactions.
Update Accounts: Update customer accounts and information.
Handle Returns: Process returns and exchanges.
Upsell Products: Suggest additional products or services to customers.
Create Reports: Generate reports on customer service activities.
Assist with Billing: Help customers with billing inquiries and issues.
Train New Reps: Assist in training new customer service representatives.
Monitor Feedback: Track customer feedback and suggest improvements.
Ensure Satisfaction: Strive to ensure customer satisfaction at all times.
ZERO risk…
We cannot emphasize ZERO enough!
Our team will work tirelessly to find you the perfect match for your eCommrce role, and you’ll pay a one-time fee only when a successful placement is made.
If a placement is not made, you’ll pay NOTHING.
If we find a successful match, we’ll back them with a 6-month replacement guarantee!
It’s impossible to lose!
Let us help you grow
It’s time to get your time back.
Our entire goal is to help your business grow. We know how tough it is to scale a team.
Reduce your hiring risk by expanding overseas.
Need a sample job description? Here you go…
Job Title: Customer Service Representative
Location: Remote
Job Description
We are seeking a dedicated Customer Service Representative to join our team remotely. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to handle various support tasks efficiently.
Responsibilities
Handle incoming customer calls.
Reply to customer emails promptly.
Provide assistance via live chat.
Address and resolve customer complaints.
Assist customers with placing and tracking orders.
Give product and service information to customers.
Follow up on customer inquiries and issues.
Keep detailed records of customer interactions.
Update customer accounts and information.
Process returns and exchanges.
Suggest additional products or services to customers.
Generate reports on customer service activities.
Help customers with billing inquiries and issues.
Assist in training new customer service representatives.
Track customer feedback and suggest improvements.
Strive to ensure customer satisfaction at all times.
Requirements
Proven experience as a Customer Service Representative or in a similar role.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Proficiency in using customer service software and tools.
Ability to handle multiple tasks and prioritize effectively.
High school diploma or equivalent; further education or certification is a plus.
Customer-focused attitude and a commitment to providing exceptional service.
Ability to work independently in a remote environment.
Previous experience in a customer-facing role is preferred.
Screening questions
Do you have experience as a Customer Service Representative or in a similar role? (Yes/No)
Are you proficient in using customer service software and tools? (Yes/No)
Do you have experience handling customer inquiries and resolving issues? (Yes/No)
Information Questions
Can you describe your previous experience in providing customer support?
How do you handle difficult customer complaints?
Can you provide an example of a time when you exceeded a customer’s expectations?
Other Names and Titles for the Role "Customer Service Rep"
Customer Support Specialist
Provides expert support and assistance to customers.
Help Desk Representative
Provides technical support and assistance to customers.
Customer Success Specialist
Handles customer interactions and support tasks to ensure customers are successful.
“I successfully built (and sold) my last business after experiencing tremendous growth. My secret... I built an overseas team to support my team in the USA. Now I’m building FullTeam to help you do the same. ”