Hire an Help Desk Technician
Save 75% Compared to a domestic employee.
Work with FullTeam to hire a full-time, English-speaking Help Desk Technician overseas. They will seamlessly integrate into your IT support team, working on your timezone to manage help desk tickets and provide technical assistance. Best of all, you won't pay us ongoing fees, and we provide an industry-leading 6-month guarantee.
THE SALARY
Employ a full-time Help Desk Technician for $1,275/mo.
THE RETENTION
Overseas Help Desk Techs are retained for 2.7 years on average.
THE SAVINGS
You’ll save $44,700/yr compared to a US equivalent.
Will it work?
We’ve hired, and worked with hundreds of overseas employees. They’re motivated, educated, and culturally aligned. Here are some tasks that we’ve found a successful Help Desk Technician can take off your plate.
Receive Tickets: Handle incoming help desk tickets.
Answer Calls: Respond to technical support phone calls.
Troubleshoot Issues: Diagnose and solve technical problems.
Guide Users: Provide instructions to users on resolving issues.
Update Systems: Ensure IT systems are up to date.
Install Software: Manage software installations and updates.
Monitor Performance: Keep an eye on system performance.
Resolve Network Issues: Address any network connectivity problems.
Maintain Documentation: Keep detailed records of technical issues and solutions.
Setup Devices: Configure and setup new devices.
User Training: Conduct training sessions for users.
Security Checks: Perform regular security checks on systems.
Backup Data: Manage data backup and recovery processes.
Inventory Management: Track and manage IT inventory.
Support Remote Access: Help users with remote access issues.
Assist IT Team: Provide support to the IT team as needed.
ZERO risk…
We cannot emphasize ZERO enough!
Our team will work tirelessly to find you the perfect match for your eCommrce role, and you’ll pay a one-time fee only when a successful placement is made.
If a placement is not made, you’ll pay NOTHING.
If we find a successful match, we’ll back them with a 6-month replacement guarantee!
It’s impossible to lose!
Let us help you grow
It’s time to get your time back.
Our entire goal is to help your business grow. We know how tough it is to scale a team.
Reduce your hiring risk by expanding overseas.
Need a sample job description? Here you go…
Job Title: Help Desk Technician
Location: Remote
Job Description
We are looking for a detail-oriented Help Desk Technician to join our team remotely. In this role, you will support our IT operations by managing help desk tickets, providing technical assistance, and maintaining IT systems. The ideal candidate will have excellent problem-solving skills, be comfortable communicating with users, and have a keen eye for technical details. You will play a key role in ensuring our company’s technology infrastructure runs smoothly.
Responsibilities
Handle incoming help desk tickets.
Respond to technical support phone calls.
Diagnose and solve technical problems.
Provide instructions to users on resolving issues.
Ensure IT systems are up to date.
Manage software installations and updates.
Monitor system performance.
Address network connectivity problems.
Keep detailed records of technical issues and solutions.
Configure and setup new devices.
Conduct training sessions for users.
Perform regular security checks on systems.
Manage data backup and recovery processes.
Track and manage IT inventory.
Help users with remote access issues.
Provide support to the IT team as needed.
Requirements
Proven experience as a Help Desk Technician or in a similar role.
Familiarity with IT systems and support procedures.
Strong problem-solving skills and attention to detail.
Good communication skills.
Ability to manage software installations and updates.
High school diploma or equivalent; further education or certification is a plus.
Proficiency in using help desk and IT management software.
Ability to work independently in a remote environment.
Previous experience in IT support or related field is preferred.
Screening questions
Do you have experience as a Help Desk Technician or in a similar role? (Yes/No)
Are you familiar with IT systems and support procedures? (Yes/No)
Do you have experience using help desk and IT management software? (Yes/No)
Information Questions
Can you describe your previous experience in handling help desk tickets?
How do you ensure accuracy when diagnosing and solving technical issues?
Can you provide an example of a time when you resolved a complex technical problem?
Other Names and Titles for the Role "Help Desk Technician"
Technical Support Specialist
Provides technical assistance and support for incoming queries and issues.
Service Desk Technician
Handles service desk tickets and provides user support.
IT Help Desk Specialist
Focuses on resolving IT-related issues and providing technical support.
“I successfully built (and sold) my last business after experiencing tremendous growth. My secret... I built an overseas team to support my team in the USA. Now I’m building FullTeam to help you do the same. ”