Hire an IT Support Specialist
Save 86% on employment costs compared to local hire.
Partner with FullTeam to onboard a full-time, English-speaking IT Support Specialist from overseas. We help you find specialists who integrate smoothly into your team, operating in your timezone to manage and maintain your IT systems. There are no ongoing fees per hire and enjoy our Lifetime Replacement Guarantee.
THE SALARY
Hire a full-time IT Support Specialist for $550/mo.
THE RETENTION
On average, our overseas specialists stay for 3.8 years.
THE SAVINGS
You’ll save $41,400/yr compared to hiring locally.Will it work?
We've successfully matched hundreds of companies with overseas employees who are driven, well-educated, and culturally aligned. Here are tasks that a proficient IT Support Specialist can handle for you:
Troubleshoot Technical Issues: Quickly identify and resolve hardware and software problems.
Maintain Systems: Ensure all systems are running efficiently and up to date.
Provide User Support: Assist employees with IT-related issues.
Install Software: Manage software installations and updates.
Oversee Security: Implement and monitor security measures.
Manage Networks: Ensure reliable and secure network operations.
Backup Data: Regularly backup important data and manage recovery plans.
Monitor Performance: Keep track of system performance and optimize as needed.
Document Issues: Keep detailed records of technical issues and resolutions.
Train Employees: Educate staff on new software and systems.
Support Remote Work: Provide IT support for remote employees.
Manage Inventory: Keep track of IT assets and inventory.
Collaborate with Teams: Work with other departments to ensure IT needs are met.
Stay Informed: Keep up with the latest in IT technologies and best practices.
Implement Best Practices: Ensure all IT operations meet industry standards.
Plan Upgrades: Plan and execute system upgrades and improvements.
ZERO risk…
We cannot emphasize ZERO enough!
Our dedicated team will work relentlessly to find the ideal candidate for your IT Support role, and you'll receive a full refund if we don't find a match.
When we find a match, they're backed by our Lifetime Replacement Guarantee.
You have nothing to lose!
Let us help you grow
It’s time to get your time back.
Our entire goal is to help your business grow. We know how tough it is to scale a team.
Reduce your hiring risk by expanding overseas.
Need a sample job description?
Here you go…
Job Title: IT Support Specialist
Location: Remote
Job Description: We are looking for a dedicated IT Support Specialist to join our dynamic team. This remote position involves managing and maintaining our IT infrastructure, ensuring smooth and secure operations. The ideal candidate will be proactive, possess excellent problem-solving abilities, and excel in a fast-paced environment. Your role will be crucial in supporting our team's productivity and efficiency.
Responsibilities:
Identify and resolve hardware and software issues.
Ensure systems are running efficiently and up to date.
Assist employees with IT-related problems.
Manage software installations and updates.
Implement and monitor security protocols.
Ensure reliable and secure network operations.
Regularly backup data and manage recovery strategies.
Monitor system performance and optimize as needed.
Document technical issues and their resolutions.
Train staff on new software and systems.
Provide IT support for remote employees.
Track IT assets and inventory.
Collaborate with other departments to meet IT needs.
Stay up to date with IT technologies and best practices.
Ensure compliance with IT industry standards.
Plan and execute system upgrades and improvements.
Requirements:
Proven experience as an IT Support Specialist or similar role.
Strong knowledge of hardware, software, and network systems.
Experience with security protocols and backup strategies.
Excellent problem-solving skills.
Strong communication skills.
Ability to work independently in a remote setup.
High school diploma or equivalent; further education or certification is a plus.
Previous experience in IT support is preferred.
Screening Questions:
Do you have experience as an IT Support Specialist or in a similar role? (Yes/No)
Are you familiar with hardware, software, and network systems? (Yes/No)
Do you have experience with security protocols and backup strategies? (Yes/No)
Information Questions:
Can you describe your previous experience in IT support?
How do you ensure system performance and security?
Can you provide an example of a time when you resolved a complex IT issue?
Other Names and Titles for the Role
"IT Support Specialist"
Technical Support Specialist
Focuses on resolving technical issues.
IT Technician
Handles a variety of IT-related tasks and troubleshooting.
IT Help Desk Specialist
Provides first-line support for IT issues.
“I successfully built (and sold) my last business after experiencing tremendous growth. My secret... I built an overseas team to support my team in the USA. Now I’m building FullTeam to help you do the same. ”